Return & Refund Policies

1. Returns Policy  within 30
   days:

• If you change your mind you
  can return your item for a refund or exchange within 30 days, excluding
  earrings (for strict hygiene reasons), personalised or
  engraved items, gift cards & gift packaging.
• Personalised products can only
  be returned if there is an error on our part (such as a mistake in
  customisation).
• We process returns within 7
  working days of receiving them back into our warehouse, and any funds will
  be returned to your account within 6 working days from that point.
• Please note that original
  shipping charges are non-refundable. We cannot refund duties, taxes or
  shipping charges.

1. How to Return an Item:

• Simply send the item back to
  our address:
  
  Hulyah Ltd

Clarence House

Clarence Street, Leamington Spa CV31 2FS

info@hulyah.com

+447706703037

• Be sure to include your name
  inside the package.
• Be sure to the cost and
  responsibility belong to the customers. HULYAH does not cover the postage
  cost when returning orders for a refund or exchange.
• Once we receive the returned
  package, we’ll inspect it and refund you in 6-7 days. 

1. Refund Process:

• If everything checks out,
  we’ll promptly process your refund.
• Please allow a reasonable time
  for the refund to appear in your account.

1. Safety and Responsibility:

• Ensure that the package
  arrives safely to us. The cost and responsibility for return shipping
  belong to the customer.
• We recommend using a reliable
  shipping method with tracking.

1. Product Exchanges (Non-Custom):

• Need a different size or
  color? You can exchange non-personalised products.

Thank you
for choosing our store! If you have any questions or need assistance, feel free
to reach out. Happy shopping!

Payment and Security

• Hulyah London LTD works with
  the world's most secure and the most common payment systems under Shopify.
• We do not view your card
  details, we do not save your personal information, or we do not process
  the transactions.
• All are conducted under
  Shopify's payment method, which is 100% safe and secure.
• You can choose to pay with
  Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay or
  PayPal. All are the same for us. 
• Your transaction and payment
  details are directly handled by Shopify, our payment service
  provider, with secure encryption and under strict banking standards.
• Your credit card details are
  sent directly to the bank and cannot be read or accessed by any parties
  other than your bank – Including Hulyah London Ltd.

Customs,
Duties & Taxes

• To our European Union (EU)
  customers, any orders placed from the 6th of July, 2023, will incur
  additional charges/duties upon delivery, provided the total value
  of your order is below €150.  This is approximately 20% of
  your total order. No surprise.
• To our customers in
  the United States, please note you will not be charged any
  extra fees unless your order is over $600.

International
orders may incur
customs or import duties and tax charges upon arrival in the destination
country outside of the UK. These charges are the responsibility of the
customer, as we do not cover or reimburse these costs, including any import
fees on orders shipped for free.



We advise checking with your country's import regulations to determine if there
will be any extra charges prior to receiving your order. Should you have any
doubts, please contact us at info@hulyah.com

Return & Refund Policies

1. Returns Policy  within 30
   days:

• If you change your mind you
  can return your item for a refund or exchange within 30 days, excluding
  earrings (for strict hygiene reasons), personalised or
  engraved items, gift cards & gift packaging.
• Personalised products can only
  be returned if there is an error on our part (such as a mistake in
  customisation).
• We process returns within 7
  working days of receiving them back into our warehouse, and any funds will
  be returned to your account within 6 working days from that point.
• Please note that original
  shipping charges are non-refundable. We cannot refund duties, taxes or
  shipping charges.

1. How to Return an Item:

• Simply send the item back to
  our address:
  
  Hulyah Ltd

Clarence House

Clarence Street, Leamington Spa CV31 2FS

info@hulyah.com

+447706703037

• Be sure to include your name
  inside the package.
• Be sure to the cost and
  responsibility belong to the customers. HULYAH does not cover the postage
  cost when returning orders for a refund or exchange.
• Once we receive the returned
  package, we’ll inspect it and refund you in 6-7 days. 

1. Refund Process:

• If everything checks out,
  we’ll promptly process your refund.
• Please allow a reasonable time
  for the refund to appear in your account.

1. Safety and Responsibility:

• Ensure that the package
  arrives safely to us. The cost and responsibility for return shipping
  belong to the customer.
• We recommend using a reliable
  shipping method with tracking.

1. Product Exchanges (Non-Custom):

• Need a different size or
  color? You can exchange non-personalised products.

Thank you
for choosing our store! If you have any questions or need assistance, feel free
to reach out. Happy shopping!

Payment and Security

• Hulyah London LTD works with
  the world's most secure and the most common payment systems under Shopify.
• We do not view your card
  details, we do not save your personal information, or we do not process
  the transactions.
• All are conducted under
  Shopify's payment method, which is 100% safe and secure.
• You can choose to pay with
  Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay or
  PayPal. All are the same for us. 
• Your transaction and payment
  details are directly handled by Shopify, our payment service
  provider, with secure encryption and under strict banking standards.
• Your credit card details are
  sent directly to the bank and cannot be read or accessed by any parties
  other than your bank – Including Hulyah London Ltd.

Customs,
Duties & Taxes

• To our European Union (EU)
  customers, any orders placed from the 6th of July, 2023, will incur
  additional charges/duties upon delivery, provided the total value
  of your order is below €150.  This is approximately 20% of
  your total order. No surprise.
• To our customers in
  the United States, please note you will not be charged any
  extra fees unless your order is over $600.

International
orders may incur
customs or import duties and tax charges upon arrival in the destination
country outside of the UK. These charges are the responsibility of the
customer, as we do not cover or reimburse these costs, including any import
fees on orders shipped for free.



We advise checking with your country's import regulations to determine if there
will be any extra charges prior to receiving your order. Should you have any
doubts, please contact us at info@hulyah.com

Return & Refund Policies

1. Returns Policy  within 30
   days:

• If you change your mind you
  can return your item for a refund or exchange within 30 days, excluding
  earrings (for strict hygiene reasons), personalised or
  engraved items, gift cards & gift packaging.
• Personalised products can only
  be returned if there is an error on our part (such as a mistake in
  customisation).
• We process returns within 7
  working days of receiving them back into our warehouse, and any funds will
  be returned to your account within 6 working days from that point.
• Please note that original
  shipping charges are non-refundable. We cannot refund duties, taxes or
  shipping charges.

1. How to Return an Item:

• Simply send the item back to
  our address:
  
  Hulyah Ltd

Clarence House

Clarence Street, Leamington Spa CV31 2FS

info@hulyah.com

+447706703037

• Be sure to include your name
  inside the package.
• Be sure to the cost and
  responsibility belong to the customers. HULYAH does not cover the postage
  cost when returning orders for a refund or exchange.
• Once we receive the returned
  package, we’ll inspect it and refund you in 6-7 days. 

1. Refund Process:

• If everything checks out,
  we’ll promptly process your refund.
• Please allow a reasonable time
  for the refund to appear in your account.

1. Safety and Responsibility:

• Ensure that the package
  arrives safely to us. The cost and responsibility for return shipping
  belong to the customer.
• We recommend using a reliable
  shipping method with tracking.

1. Product Exchanges (Non-Custom):

• Need a different size or
  color? You can exchange non-personalised products.

Thank you
for choosing our store! If you have any questions or need assistance, feel free
to reach out. Happy shopping!